1. Introduction

At HumanX ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sustainability intelligence platform and services.

This policy applies to all users of our web application, WhatsApp chatbot, and related services (collectively, the "Platform").

2. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

Name and email address (via Google OAuth authentication)
Profile information from your Google account
Location preferences and city selections
Subscription and billing information
Communication preferences

WhatsApp Chatbot Data

When you interact with our WhatsApp chatbot, we collect:

Phone numbers and WhatsApp user identifiers
Message content and conversation history
Media files (images, videos, documents) you share
Location data when you share your location
Timestamps and interaction metadata

Sustainability Reports

We collect and process sustainability-related information including:

Community-reported sustainability issues and concerns
Geographic location data for incident mapping
Evidence files (photos, videos, documents)
Issue descriptions and severity assessments
UN SDG mappings and categorizations

Usage Information

We automatically collect information about how you use our Platform:

Device information (IP address, browser type, operating system)
Usage patterns and feature interactions
Session duration and frequency of use
Search queries and filter preferences
Error logs and performance data

3. How We Use Your Information

We use the information we collect to:

Provide and maintain our sustainability intelligence platform
Process and analyze community sustainability reports
Generate AI-powered insights and recommendations
Personalize your dashboard and experience
Process subscriptions and billing
Send important service updates and notifications
Improve our Platform and develop new features
Ensure platform security and prevent fraud
Comply with legal obligations and regulatory requirements

4. AI Processing and Third-Party Services

OpenAI Integration

We use OpenAI's services to analyze sustainability reports, extract insights, and map issues to UN SDGs. Data processed by OpenAI is subject to their privacy policy and data usage agreements. We do not use your data to train OpenAI models.

Google Services

We use Google OAuth for authentication and Google Maps for geocoding services. These services are governed by Google's privacy policies.

WhatsApp Business API

Our WhatsApp chatbot uses the WhatsApp Business API. Messages and interactions are processed according to WhatsApp's privacy policy and business terms.

5. Data Storage and Security

Data Security Measures

We implement industry-standard security measures to protect your information:

Encryption of data in transit and at rest
Secure MongoDB database with access controls
AWS S3 secure storage for media files
Regular security audits and vulnerability assessments
Access controls and user authentication
Monitoring and logging of system activities

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Community sustainability reports may be retained longer for research and public benefit purposes, but are anonymized when possible.

6. Information Sharing and Disclosure

We may share your information in the following circumstances:

With your consent: When you explicitly authorize us to share your information
Service providers: With trusted third parties who help us operate our Platform
Legal requirements: When required by law or to protect our rights
Business transfers: In connection with a merger, acquisition, or sale of assets
Aggregated data: Non-personal, aggregated sustainability insights for research

We never sell your personal information to third parties for marketing purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive your data in a structured format
Restriction: Limit how we process your information
Objection: Object to certain types of processing
Withdraw consent: Revoke previously given consent

To exercise these rights, please contact us at beings@humanx.life.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Maintain your session and authentication state
Remember your preferences and settings
Analyze usage patterns and improve our Platform
Provide personalized content and recommendations

You can control cookies through your browser settings, but disabling cookies may affect Platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers, including compliance with applicable data protection laws and regulations.

10. Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

11. Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities in accordance with applicable laws. We will provide information about the breach, our response, and steps you can take to protect yourself.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Platform and updating the "Effective Date" above. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

HumanX Privacy Team
Email: beings@humanx.life
Data Protection Officer: beings@humanx.life
Website: humanx.life

14. Compliance and Regulatory Information

We are committed to complying with applicable privacy laws and regulations, including:

General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Other applicable regional privacy laws

If you are located in a jurisdiction with specific privacy rights, those rights apply to your use of our Platform.